Frequently Asked Questions
Is there a minimum order quantity to join the Trade Program?
Is there a minimum order quantity to join the Trade Program?
We do have a general reference range for initial orders, but we don’t enforce an extremely high MOQ. Details can be discussed based on your business type and project needs.
Do you offer samples?
Do you offer samples?
Yes. Depending on the product and your location, we can provide samples under a clear sample policy and fee structure.
What are your typical lead times?
What are your typical lead times?
Lead times vary depending on the specific product and order size. As a general guideline, they usually range from XX to XX weeks. We will always provide an estimated lead time before you confirm any order.
Do you support custom sizes or finishes?
Do you support custom sizes or finishes?
In some cases, yes. Please discuss any custom requirements with us early in the project so we can evaluate feasibility, MOQs, and any impact on lead times.
Do you only ship within the U.S.?
Do you only ship within the U.S.?
Our primary focus is the U.S. market, but for certain regions we may be able to arrange logistics and customs solutions. Please contact us to discuss your specific situation.